FAQ

Yes we do ship internationally.

Simply add the parts to cart and enter your full shipping address including postal code for an instant shipping quote.

At ML Performance, we are working hard to fulfil your orders as fast as possible. Most in-stock items orders are processed within 24 hours. Subject to Availability.

The estimated lead time for dispatch is displayed on the product page, should there be any delay we will write to you at the earliest opportunity to inform you of the estimated lead time.

An order update email containing the estimated dispatch date will also be sent after an order is placed to inform when you could expect your order to be dispatched.

We would love to hear from you, no matter how big or small the matter is! Simply drop us a message and we will get back to you as soon as we can.

We can certainly accept a return if the part is unused and returned in suitable packaging. Simply write to us within 14 days of receiving your item to notify us of your intention to cancel or exchange. A full refund will be issued once we have received the item back in an unused condition and in packaging that protects it for resale. Please note that this does not apply to special order items.

We kindly ask that items are returned in their original packaging and placed inside a strong outer box (double-packaged) to ensure they are fully protected in transit. If the original packaging is not available, please reach out to us to confirm whether the return can be accepted. Returns that arrive damaged due to insufficient packaging may be subject to deductions from your refund.

We will process the return and refund once we receive and inspect the item. Refunds usually take about 7 days to be processed. Please return the part to the following address:

Staines Business Park
Unit 2,
96-104 Church Street,
Staines-upon-Thames,
TW18 4YA

When returning your order, please ensure you:

• Double-package the item securely (original box inside a sturdy outer carton).
  
• Include a note of your order number and name.
  
• Purchase the necessary insurance to cover the value of the goods.
  
  

Please note: The item must be received back within 14 days of your return request being approved, or it will not be accepted.

We list the compatible cars under the compatibility section on each product listing.

However, If you are unsure whether or not a certain component is compatible with your car, feel free to send a query to info@mlperformanceusa.com or though our online chat together with your vehicle's VIN or license plate so that we can check for you.

For items that are "Available on Stock Order", we will be ordering from our suppliers on set dates therefore there is a lead time involved.

All orders to the USA may incur customs duties or import taxes. These charges are determined by U.S. Customs and are the customer’s responsibility.

You can simply download your invoice/receipt in pdf format using the link within your order confirmation email.

To check on the status of your order, feel free to email your related queries to info@mlperformanceusa.com